First impressions, even if not last matter. Understand why it’s better to opt for a suitable platform even at the experimental stage and how it increases efficiency and chances of success.

Understand the characteristics of a support community, the difference from traditional customer support channels, and how to integrate everything to reduce overall support costs and improve user experience with community-led efforts.

A study of how CBCs can lead to business success in various areas including retention, brand loyalty, UGC, and more creating a robust mechanism for ensuring higher LTV and revenue generation for the venture.

Understand how to design community use cases for better business impact.

Learn how to drive in-app engagement with User Generated Content (UGC) and build a unique advantage in a crowded mobile app market.Understand key pillars of a strategy that led to the creation of India’s biggest mobile app for doctors to discuss their cases and the latest developments in medical science.

Understand why and how to move a community to a new platform to support the business goals of retention and growth more efficiently.

This article explores key aspects of creating and maintaining growth and retention loops by way of building a successful online community, drawing on real life and hypothetical examples and providing a comprehensive roadmap for anyone looking to harness the power of community engagement.

A comprehensive guide on what are community engagement metrics, example of engagement activities and corresponding metrics to track and how to derive insights from metrics data so collected.

Explore the benefits of community led growth through testing and experimenting with community-building initiatives