Everything about designing and executing community strategy, measuring the metrics, frameworks, strategies and more...
Learn to drive product growth, retention and engagement through community and how to gather more insights and input through member feedback that goes beyond surveys.
Understanding the fundamentals of engagement metrics and how they vary depending on platform and intent.
Understand why and how to move a community to a new platform to support the business goals of retention and growth more efficiently.
A comprehensive guide on what are community engagement metrics, example of engagement activities and corresponding metrics to track and how to derive insights from metrics data so collected.
A discussion on using gamification strategies & tactics to drive engagement within the community.